Privacy Policy
Effective: August 13, 2026 · Last updated: October 17, 2026
1. Who we are
This policy describes how Driven2 Solutions, LLC ("Driven2 Solutions," "we," "us") collects and uses personal information through driven2solutions.com and our related services.
We help homeowners, seniors, and families in Hampton Roads, Virginia navigate estate settlement, probate property, senior transitions, downsizing, and foreclosure-related situations. Our services include buying properties directly for cash, property cleanouts, listing properties for sale, and referrals to attorneys and estate professionals.
Contact us:
Driven2 Solutions, LLC
857 George Washington Hwy N 6164, Chesapeake, VA 23323
(757) 500-0264 · info@driven2resolutions.com
2. Information we collect
Information you give us
- Contact details — name, phone number, email address, mailing address
- Property information — address, condition, occupancy, mortgage or lien status, and details you share about the property you are asking about
- Situation details — information you volunteer about a probate matter, an estate, a senior transition, or a financial circumstance, so we can understand how to help
- Appointment information — scheduling preferences and consultation notes
- Correspondence — messages you send us by form, email, text, or phone
You choose what to share. You can request a consultation with nothing more than a name and a phone number.
Information collected automatically
- Usage data — pages visited, time on page, referring site, approximate location derived from IP address, device and browser type
- Cookies and similar technologies — see section 6
Information from other sources
We may receive information from public records, including property, probate, and court records; from professionals who refer you to us; and from family members acting on your behalf where they are permitted to share it.
3. How we use your information
- Respond to your inquiry and schedule consultations
- Evaluate a property and prepare a cash offer
- Provide the services you request, including cleanout and transition coordination
- List and market your property if you choose that route
- Send the resources and guides you ask for
- Communicate with you about your matter by phone, text, or email
- Refer you to attorneys, agents, or other professionals when you ask us to
- Improve our website and understand which content is useful
- Meet legal, regulatory, and recordkeeping obligations
4. Text messages and phone calls
If you give us a phone number and agree to be contacted, we may call or text you about your inquiry.
- Consent is never a condition of any purchase or service. You can work with us without agreeing to marketing messages.
- Message and data rates may apply. Message frequency varies.
- To stop text messages, reply STOP to any message. For help, reply HELP.
- To stop calls, tell us during any call or contact us using the details above.
- We do not sell or share your phone number with third parties for their own marketing.
Consent given for one purpose does not carry over to another. If you consented to receive information about selling a property, we will not treat that as permission to send you unrelated marketing.
5. How we share information
We do not sell your personal information.
We share it only in these situations:
- Service providers who operate our business under contract — our CRM and communications platform, analytics, email and telephony providers, and website hosting. They may use your information only to provide services to us.
- Professionals you ask us to involve — attorneys, real estate agents, title companies, contractors, or senior living advisors, shared with your knowledge as part of helping you.
- Transaction parties — where you proceed with a property transaction, information necessary to close, including with title companies, lenders, and settlement agents.
- Brokerage records — where a transaction involves brokerage services, records maintained through Creed Realty as Virginia law requires.
- Legal requirements — where required by law, court order, or to establish or defend legal claims.
- Business transfer — in connection with a merger, acquisition, or sale of assets, subject to this policy.
6. Cookies and analytics
We use Google Analytics to understand how visitors use the site — which pages are read, how people arrive, and which content is useful. We also use Microsoft Clarity to understand interaction patterns such as clicks, scrolling, and navigation, and Ahrefs Web Analytics to measure aggregate website traffic. These providers process usage and device data on our behalf. Analytics reports do not identify visitors to us by name.
Clarity may create session replays and heatmaps. Clarity treats information typed into input fields as sensitive and masks it by default; we also do not intentionally send names, email addresses, phone numbers, property details, or message text as analytics event parameters.
When you submit a form on this site, Google Analytics may detect an email address, phone number, or mailing address you entered and send it to Google in hashed (one-way encoded) form to improve the accuracy of its measurement. The hashed values are not shown to us in analytics reports. We have turned off Google signals and ad personalization for Google Analytics, so this data is not used to personalize advertising.
You can opt out of Google Analytics across all websites using Google's browser add-on, or block cookies in your browser settings. Where consent is required, analytics providers operate according to the consent choice supplied by the site or browser. Blocking cookies will not prevent you from using this site or contacting us.
We do not use our website analytics to build advertising profiles about you.
7. How long we keep information
We keep inquiry and consultation records for as long as needed to serve you and to meet legal, tax, and recordkeeping obligations — typically several years after our last contact, and longer where a transaction occurred and records must be retained. You may ask us to delete information we are not required to keep.
8. Your choices
Virginia's Consumer Data Protection Act applies to organizations above thresholds our business does not meet. We nonetheless honor these requests from anyone who asks:
- Access — ask what personal information we hold about you
- Correction — ask us to fix information that is inaccurate
- Deletion — ask us to delete information we are not legally required to retain
- Opt out — stop marketing emails using the unsubscribe link, or texts by replying STOP
Contact us at info@driven2resolutions.com or (757) 500-0264. We will respond within 45 days. We may need to verify your identity before acting on a request.
9. Security
We use reasonable administrative and technical safeguards to protect your information, including access controls on our systems and encrypted transmission of data submitted through this site. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Please do not send sensitive information — Social Security numbers, bank account or card numbers, or account passwords — by web form, email, or text. We will never ask you for those by text or email.
10. Children
This site is intended for adults. We do not knowingly collect personal information from anyone under 18. If you believe a child has given us information, contact us and we will delete it.
11. Fair housing
We do business in accordance with the Fair Housing Act. We do not use personal information to discriminate on the basis of race, color, religion, sex, handicap, familial status, national origin, or elderliness.
12. Changes to this policy
We may update this policy as our practices or the law change. The effective date above reflects the current version, and material changes will be noted on this page.
13. Contact us
Questions about this policy or your information:
Driven2 Solutions, LLC
857 George Washington Hwy N 6164, Chesapeake, VA 23323
(757) 500-0264 · info@driven2resolutions.com
Real estate brokerage services provided through Creed Realty, 600 Lynnhaven Parkway, Virginia Beach, Virginia 23452. Kristin Allen is a licensed real estate salesperson and REALTOR® in the Commonwealth of Virginia. Driven2 Solutions, LLC is not a licensed real estate brokerage.